SHIPPING INFORMATION

Hell yes! That’s the purpose of nic2oz.com. As long as you can receive mail, you can receive vape mail!

We use DHL and NZ Post / AusPost. However, during the pandemic, we have decided to only use DHL and partially subsidise the costs. DHL have their own customs team as well as their own flights so this is a much faster service. Like really fast.

As mentioned above, DHL is superfast. Orders place before 1pm will usually be picked up and flown across the ditch the same day. We have known to deliver to some metropolitan areas the next day but to stay safe we say 1-3 days. If you are in a rural area, add an extra day or two as DHL then passes rural area deliveries onto a local courier such as AusPost.

A flat rate of $15 NZD to anywhere in Australia. Compared to the service and speed provided by DHL, the cost is relatively low. We partially subsidise the costs to encourage you to go with DHL as a more secure and speedy service. And all orders over $100 will get free shipping. How good is that?

In short, yes. DHL will not deliver to PO Boxes or Parcel lockers themselves. Your order will be passed on to AusPost if you choose one of these as your delivery address. In this case, add an extra day or two for delivery.

SHOPPING & PAYMENT INFORMATION

We use Paypal for payment processing. Paypal is one of the most secure and well known payment methods for online shopping.

No. Having a Paypal account makes it easier. If you do not have a Paypal account, simply find the link that says “Don’t have a Paypal Account?”and follow the instructions to pay with a credit or debit card.

Contact us as soon as possible, we’ll sort you out.

If you have received a tracking code, this means you order has already been packed and most likely left. We cannot do much at this point. If your items have not been packed, we will be more than happy to help